Customer Service / Inside Sales Survey - John H. Carter Company, Inc.


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John H. Carter Co. / ControlWorx, LLC - Customer Satisfaction Survey
1)  How easy was it to reach a qualified Customer Service person to handle your call?
   Very Easy   Satisfactory   Somewhat Difficult   Very Difficult
2)  How would you rate the competency of our Customer Service / Inside Sales departments in meeting your needs and requirements?
  World Class   Good   Average   Poor
3) Were you satisfied that the Customer Service person listened carefully to your request and understood your needs?
  Very Satisfied  Satisfied   Somewhat Dissatisfied   Very Dissatisfied
4) How would you rate the Customer Service person's knowledge of our products and services?
  World Class   Good   Average   Poor
5) How would you rate the JHC/CWX Customer Service person's performance in keeping their promises and commitments to you?
  World Class   Good   Average   Poor
6) How would you rate JHC/CWX's consistency in meeting promised delivery dates?
  World Class   Good   Average   Poor
7) In evaluating your most recent experience and considering the total scope of products and services you received, how would you rate the overall quality of service provided by our Customer Service/Inside Sales department?
  World Class   Good   Average   Poor
8) If you had a complaint or problem, how satisfied were you with the manner in which our Customer Service department resolved your complaint or problem?
  Very Satisfied  Satisfied   Somewhat Dissatisfied   Very Dissatisfied
9) In general, are there any other comments that you would like to add about our Customer Service department?
 
    

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